We value your experience and are dedicated to addressing any concerns you might have.  Our Complaints Procedure is designed to provide a structured process for resolving issues efficiently and fairly.  If you encounter any problems or have feedback, we encourage you to get in touch with us.

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Complaints about your therapist or the room your sessions are in should be raised with her or him directly.  If you are not satisfied that your complaint has been addressed, then you should take this up with the counsellor's accredited body.  If this is not possible,  please contact us and we will do our best to assist you with your complaint.

 

To file a complaint, please reach out to our support team. We take every complaint seriously and will investigate the matter promptly, striving to find a satisfactory resolution. Your feedback is crucial in helping us improve our services, and we are committed to ensuring that your concerns are addressed promptly and professionally. If you need guidance or have questions about our Complaints Procedure, don’t hesitate to contact us; we’re here to help.