Please refer to our Complaints Procedure

At Expat Therapy Hub, privacy is a top priority. Our members can connect with a licensed mental health professional through online real-time therapy sessions. Expat Therapy hub use Zoom video technology which is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and our therapists adhere to strict professional and ethical client confidentiality codes. We deploy a variety of techniques to help protect your privacy. Expat Therapy Hub will not share or disclose your personal information to anyone, however, we do require every user to submit emergency contact information, which is only utilised according to safety and reporting mandates.

Membership costs USD$10 per month on a rolling plan or USD$100 for an annual plan. Membership includes access to the assessment team, therapy team, free weekly group aftercare and access to the Support Hub. For Under 18 Membership please visit the Under 18 section where a parent or guardian will be asked to enter some details before being directed to the Under 18 membership plans. For details on membership (for 18 years old and over) see: Membership Plans.

Membership include access to the mental health nurses and the therapy team, as well as weekly group aftercare session and the Support Hub.

Yes, just go to your account from the membership dropdown in the top right and cancel your membership

Weekly aftercare sessions are available to all Expat Therapy Hub members. Our Aftercare Groups are designed to support someone during and after their therapy sessions. ​ The groups are curated by Expat Therapy Hub mental health experts and cover a variety of topics and helps clients face the challenges they face when treatment is over. ​ Advantages of Groups: ​ Participate in ETH's center’s alumni programme. Get supported and share in a group environment. Connect with other expats. Help your peers by sharing your experiences around your struggles. Learn about other mental health conditions. Attending aftercare sessions is important because many people face difficulties when transitioning out of therapy. ​ Of course attending aftercare groups is entirely optional. You can attend without participating if you would just like to observe.

The Support Hub is a library of mental health support materials. As well as bespoke Expat Therapy Hub support booklets, there is pdf 3rd party support resources, book and podcast recommendations and the mental health news blog, with up to date articles and research. The Support Hub is an ever-growing resource and we will send out member emails when new content is added.

This depends on your therapist, but prices range between $60 - $300 (USD) per 50 minute session depending on experience, qualifications and location. The cost for each therapist is displayed clearly on their profile page.

You will need to take out membership before you can access the therapy team profiles, mental health nurse profiles, aftercare programme or the Support Hub .

You pay through the platform - it's convenient, easy and secure. You can pay by debit card, credit card, Apple Pay or Google Pay Payments are made at the point of booking a session with a therapist or mental health nurse.

Each of the therapists sets their own individual rates. Reasons why some therapists charge more than others can be based on their own principles, the extent of their experience and knowledge of working with clients, the types of therapy they offer, their own circumstances, etc.

You may be able to claim the cost back on your private health insurance if your policy covers you for it. Please check with your insurer. You will receive an invoice when you make a booking as proof of service.

If you are familiar with the terms of your policy and are aware that therapy is covered, you are welcome to make an appointment with a therapist. If you are uncertain of the terms of your policy, it is advisable to speak to your insurers before booking to ensure that therapy will be covered.

You will be sent and email at the point of booking and you can find your invoices in your your client account where you can download an invoice or your receipt after you’ve paid.

If you have any issues with paying an invoice or if you need assistance with how to do it, please don’t hesitate to contact us by writing us a message at support@expattherapyhub.com

A mental health assessment is a conversation between you and mental health professionals to help decide what kind of support you need. This can be very helpful in identifying what help you need and directing you to the right therapist for you. All Expat Therapy Hub mental health assessments are carried out by qualified Mental Health Nurses.

The therapists are qualified therapists consisting of Psychologists, Counsellors, and Psychotherapists. Every therapist is vetted by Expat Therapy Hub. You can view our vetting procedure here.

Your symptoms or difficulties don’t have to be of a particular severity for you to benefit from reaching out. Therapy sessions can also help you to simply gain more clarity on an issue, change some difficult behaviors or thought patterns, or even embark on a journey of creative self-discovery. You may seek therapy as a result of recent life changes, or because of a crisis, or you may be encouraged to seek therapy by family members, friends or colleagues. It is important to realise that, though some people have distinct issues i.e symptoms — such as panic attacks or insomnia— many clients simply feel a lack of meaning and seek a sense of purpose in their lives. Also, it’s good to think of symptoms as signalling that an underlying problem exists and needs to be addressed.

What happens in a session very much depends on the approach of the therapist and the style of therapy. Your therapist will be trained in listening and in asking questions to make you reflect around certain themes, and of course in providing a safe environment in which to explore your issues. With most types of therapy you are free to discuss what you wish, from everyday events, dilemmas, feelings, and thoughts, to regrets, aspirations, memories and dreams. Often, shorter-term forms of therapy, like cognitive behavioural therapy (CBT) and solution-focused therapy, can be more structured and provide practical exercises to help you understand your thoughts and actions. Psychodynamic therapies and psychoanalysis explore how childhood experiences and trauma affect patterns of behaviors today. By a process that often also includes working with the unconscious (such as dreams, fantasy, play) a person can help to gain access to their feeling life as well as finding an ethical compass in life. This process is often longer and can involve a year of work or more.

Clients come with a wide range of problems, including: addiction and substance misuse anxiety (generalised anxiety problems, panic attacks, agoraphobia, social anxiety, claustrophobia) bereavement/grief/loss. abuse (including physical, verbal, and sexual abuse) depression (including suicidal thoughts, low mood, social withdrawal) eating problems (including bulimia, binge eating, negative body image) low self-esteem and lack of confidence obsessive-compulsive disorder phobias and fears relationship issues (breakups, divorce, affairs, loneliness, life adjustments, marital problems, arguments, jealousy, wedding and premarital issues) sexual problems (impotence, internet/pornography/sex addiction, loss of desire, infertility) trauma (including post-traumatic stress disorder from accidents, rape and other attacks/incidents) workplace issues (stress, work-life imbalances)

This depends on the therapist and you can look specifically for a therapist who will do a 15 minute free consultation before you meet. You will be able to see on a therapists profile page if they offer a free trial 15 minute 'meet and greet' We do not offer trial consultations with mental health nurses.

No. You are free to refer yourself to any of the therapists displayed on Expat Therapy Hub. The only exception is if your insurers require you to have a doctor referral in order to gain coverage for treatment.

Therapists are not eligible to prescribe medication.

Your therapist will be available to you at your scheduled appointment time only. In the case of an emergency please refer to your local emergency services. Expat Therapy Hub provide a list of emergency contacts in many countries here.

Our therapists are located across the globe covering many time zones. You will be able to see when therapists are available when you proceed to book, including their next available appoint options. It is likely your computer, mobile phone or tablet will be running on your local time zone. You toggle between time zones on the booking page - but don't worry, you won't be able to book a session that isn't available, whatever time zone you are in.

It is likely your computer, mobile phone or tablet will be running on your local time zone. You toggle between time zones on the booking page - but don't worry, you won't be able to book a session that isn't available, whatever time zone you are in.